best answer to sell me this pen !

Miss Minu Azad is the manager whom I consider as a practical person. On first meeting, we all team failed to recognize her and sometimes I really great on that topic. Generally, it happens because we human beings quickly judge people by first look, gender, mistake and their working style etc. But I felt really sorry when I approach her. I remember one day I had asked her about the UPT and ATV. She said that she will be back and give the answer and right after 3 days she really came and started the topic what I had asked earlier. ya know I had already lost hope that she will be back. That was my wrong judgement on her but in fact, I proved as wrong.

One day right after the closing the store I asked her a question how the pen is sold. I really liked her answer, in fact, I can tell that answer is the unforgettable answer to me. I liked the confidence of her answering. She said that even if I had given any item instead of the pen she could sell. Well, I just had to get the way of her answering method.

Ok,
*Tell me which hand do you use for the pen?
*Can you show me How do you use a pen?
*OK on the last use why you had used a pen?
*was it to write something or just sign?

*Try this pen once and try to feel.
*this pen generally do not make any *pressure on the wrist while writing and don't *make any overwrite problem. this will *enhance your personality as well bcoz this is the premium product.
*Well this product comes in a case as well so it will relieve the problem of ink leakage. For the refilling of that pen, we have ink as well.

On that Demonstration, she expresses about how to read customer need, how to probe the question, how to give proper good and how to link sell as well. Being the sales associates we generally lack the conversation with the customer and let the customer out of hand without hovering the proper needs of the customer. Actually, link selling is not the way of selling. Instead, it is the way of providing the peripheral needs of the customer which they might need on the future. While selling the goods generally we explain what is feature and Benefits but we always unable to explain what they will lack if they didn't use the product. As per miss. Minu she explained the pressure on the wrist will be relief instead of giving the product knowledge and about the personality, everybody is aware on it so instead of choosing the product customer get no anyway. On that scenario two things are happening, Customer is getting their right product and sales are selling to the right customer.